FREQUENTLY ASKED QUESTIONS
Clear answers before the clean.
Access, pets, supplies, scheduling, payment, the guarantee — plus the questions specific to each service.
KNOW WHAT TO EXPECT
The basics, grouped by topic.
Everything here reflects how the office actually works — if your question isn't covered, call (405) 447-4964 and ask.
Booking + pricing
Send a quote request through the website or call (405) 447-4964. We will prepare an estimate, and the Maid OK office confirms final scheduling and pricing details.
Services start at $95. Quotes are estimates and may adjust up or down with your approval based on the home's actual condition. A website request is not a confirmed appointment; office staff confirms final scheduling and pricing details.
Availability varies through the year. Contact the office and we will find the earliest slot that works for your schedule.
Yes. You complete a priority list ahead of your visit, and the team works the list until it is finished or the scheduled time runs out. Extra time is added only with your approval, and the list cannot be changed once the team arrives.
Norman and the greater Oklahoma City metro within roughly 50 miles, including Oklahoma City, Edmond, Moore, Mustang, Yukon, Midwest City, Del City, Choctaw, Guthrie, Goldsby, Blanchard, Purcell, Noble, Newcastle, Lexington, Wayne, and Tuttle.
Home access
No. You are welcome to be home, but you do not need to be there while we clean. All the team needs is a way in.
Many customers share a garage or door code, use a key box, or arrange a key handoff. Tell the office what works best for your home when you schedule.
Call the office to share codes — they are kept in private notes so the maids do not keep access after your home is cleaned. Maid OK is not responsible for alarm systems that are set without a code provided.
Pets + preparation
No. Maid OK brings the cleaning equipment and supplies. If you prefer certain products be used in your home, just let the office know.
Friendly pets are welcome company while we clean. If a pet is uneasy around visitors or likely to be underfoot, please plan other arrangements for the visit — being kenneled is perfectly fine.
Pick up clutter before the visit. Time the team spends tidying is time taken away from cleaning.
The team
Maid OK's own cleaning professionals — part of the same local, family-owned company that has cleaned Oklahoma homes since 1977. If you have questions about the team, call the Norman office.
Yes — Maid OK is licensed and insured.
Tell the office right away. Maid OK will promptly make every effort to have the item repaired or replaced.
Payment
Customers keep a card on file. You are welcome to leave cash or a check on the kitchen counter instead — if none is left, the card on file is charged.
Tipping is not expected but is a nice gesture, always at your discretion. Add it to a check, leave cash, or call the office to add it to your card payment.
Final pricing reflects the home's actual condition and is confirmed with your approval before work begins.
Scheduling + arrival
Let the office know at least 48 hours ahead if you need to reschedule or cancel. Because the schedule is never overbooked, late cancellations are charged the full cleaning amount.
Tell the office if you prefer morning or afternoon. The day before your cleaning, you get a call with an estimated arrival time — and on cleaning day, the team calls or texts when they head your way.
Guarantee
The work is guaranteed 100% — or your money back. Tell us immediately and we will make it right within 48 hours at no additional cost.
A 49-point quality-control process guides consistent work — the clean is checked before we call it clean.
BY SERVICE
Questions specific to each service.
The same answers shown on each service page, collected here so nothing needs hunting down.
Recurring cleaning
Weekly, every other week, or monthly — whichever rhythm fits how your household actually runs. The office helps you pick when you request a quote.
Booking a weekly, every-other-week, or monthly schedule saves up to 15% compared with one-time visits. The office confirms your exact rate with your quote.
No. Contracts are not required, and you may cancel your recurring cleaning at any time.
Yes. With no contract, switching between weekly, every-other-week, and monthly service is a scheduling change — call the office and they will adjust it.
Maid OK does not work Thanksgiving, Christmas, or New Year's, and typically works all other holidays. If your visit lands on one of those three, the office contacts you about a month ahead to ask which day you prefer.
One-time cleaning
Guests on the way, an overwhelming week, a seasonal reset, a fresh start — any moment you want the house handled without an ongoing commitment. You book a single visit; there is no contract.
Services start at $95. Your quote is an estimate, and final pricing may adjust up or down with your approval based on the home's actual condition.
Availability varies through the year. Call the office or send a request and we will find the earliest slot that works for your schedule.
Yes. If you want to keep it going, the office can set up weekly, every-other-week, or monthly service — recurring schedules also save up to 15%.
Yes. Every Maid OK visit — including a one-time cleaning — follows the 49-point quality-control process and is backed by the 100% satisfaction guarantee.
Deep cleaning
The hard-to-reach details: baseboards, light fixtures, air-vent covers, cabinet doors, blinds, and the edges and seams a routine visit may not cover.
Request a quote and describe the rooms — and how long it has been since the last thorough clean. The Maid OK office will help you choose before anything is scheduled.
Deep cleaning covers more surfaces, so the estimate reflects that scope. Services start at $95, and any adjustment for the home's actual condition is confirmed with your approval before work begins.
Pick up clutter before the visit so the team's time goes to cleaning, and complete your priority list ahead of time — the team works it until it is finished or the scheduled time runs out.
Deep cleaning reaches interior details like baseboards, light fixtures, air-vent covers, cabinet doors, and blinds. Full inside-and-out glass is its own service — see window cleaning — and any window-adjacent detail is worth confirming in your deep-clean quote.
Move-in / move-out
Yes — the home you are leaving, the one you are moving into, or a make-ready that prepares a property for its next tenant, buyer, or showing.
The clean works best once rooms are cleared. Tell the office where you are in the move and when the space is available, and they will schedule around it.
Like every Maid OK service: starting at $95, quoted as an estimate, with final pricing confirmed with your approval based on the home's actual condition.
Tell the office your handoff date when you request the quote. Scheduling is confirmed by the office, so the earlier you call, the more options you will have.
No. The team brings its own supplies and equipment — even to an empty house.
Window cleaning
Maid OK offers professional inside-and-out window cleaning. Tell the office whether you want interior, exterior, or both when you request your quote.
Don't assume they are — exact inclusions are confirmed in your quote. Tell the office what you want covered and they will confirm what your visit includes before anything is scheduled.
Roughly how many windows, which floors they are on, whether you want inside, outside, or both, and anything the team should know about access. The office confirms the exact panes, inclusions, scheduling, and estimate before booking.
Ask when you request your quote — the office confirms the scope and scheduling for every request.
The office prepares an estimate from your request and confirms the final scope and price with your approval before your visit is booked.
Home organizing
Decluttering, sorting, organizing, and moving-and-unpacking support — one space at a time, at your pace.
Everyday decluttering, sorting, moving, and unpacking are all supported. Severe hoarding situations and biohazard cleanup are outside what Maid OK offers — describe the space when you reach out and the office will confirm whether the service is a fit.
No. You decide what stays, what moves, and what goes. The team's job is to make those decisions easier and then carry them out.
Yes. Sorting and organizing before a move, and unpacking into a usable system on the other side, are both part of the service.
The system is built around your real routines, and the team leaves you with practical maintenance tips so the order holds between visits.
Request a quote and describe the spaces. The office prepares an estimate and confirms final pricing with your approval — the same way as every Maid OK service.
Commercial janitorial
Scheduled office cleaning, floor cleaning, and restroom cleaning — whether you want the entire office covered or just the restrooms.
Yes. Service is scheduled around your business hours — before opening, after hours, or a custom cadence for your facility.
No. Like Maid OK's residential service, commercial cleaning does not require a contract.
Request a free quote and describe the facility. Once the quote is approved, your cleaning is scheduled.
Maid OK brings its own commercial cleaning supplies and equipment.
Yes — Maid OK is licensed and insured.