Frequently Asked Questions
How do I get an estimate?
You can get an estimate a few different ways. We give quotes over the phone and how we are able to do that is by asking a list of questions about your home so we can get an idea of what you are looking for. You can call or text 405-447-4964, email us at firstname.lastname@example.org, live chat, do a book now form, or send us a form on our home cleaning tab. Please know this is just an estimate, if the maids get in there and need additional time, we will get your permission before going over. On the flip side, if we do not need all that time, your price and man hours will be adjusted.
Does someone need to be home?
I would say more than half of our customers are not home. As long as we have a way in, we will get in there and clean. We will need a garage code, keypad code, hide a key, give us a key to put in our lock box, or leave a door unlocked. These codes are in your private notes that the cleaners cannot see. They have to call us at each house if a code is needed and nothing is written down.
What about my pets?
As long as your pets are nice and are accepting of our maids, we will love them! If they are not friendly or will be a nuisance while we clean, you will need to find other arrangements for them. Being kenneled is perfectly fine. If you have treats, leave them out and we will give them one.
Who will be in my home?
Typically there will be 2 maids in your home. They go through an extensive training class, hands on, for at least a week. They are background checked and drug tested. The more man hours the home requires, the more maids will be in the home. If your home is 4 man hours, the maids will be on the clock for 2 hours cleaning. If your cleaning is 30 man hours, we will send 4 maids on the clock for 7.5 hours. Please know depending on the schedule, you may only have one person. If you are scheduled for 3 man hours, this means the maid will be at your home the full 3 hours.
Will you bring your own supplies?
We will bring our cleaning supplies. We do not provide feather dusters or Swiffer dusters. All dusting is cleaned with a rag and Pledge. If you have a preference for a certain product(s) to be used, please leave out the supplies on the kitchen counter.
Can I customize my cleaning?
Absolutely. We will provide a priority list that you will need to fill out and send back to the office for approval. We ask that you make your top priority first on that list to the last priority. The maids will go from the top of this list until time runs out or we have completed the list. If we run out of time and you will not approve extra time, the maids will stop when time runs out. The list provided can not be altered upon arrival of your visit.
Is there a contract to sign?
We do not ask our customers to sign a contract. You may cancel at any time.
Do I need anything before the maids arrive?
All we ask of you is to pick up clutter before we come. We are prepared to come in to clean, if we pick up the clutter, it takes away from our cleaning time. Have the sink cleared out. Leave fresh linens on the beds for us.
What is your cancellation policy?
If any clients with a Basic cleaning cancels or postpones their cleaning the day of the scheduled visit, we will still have to charge for the full cost of the cleaning. For all clients who have scheduled a Deep, Make Ready, or New Construction cleaning, we must have a 48 hour notice of cancellation or we will have to charge 60% of the cost for the cleaning. These are much larger cleanings which require us to hold more time on our teams schedule. If there is no running water or electricity, depending on which cleaning, there will be a fee applied as well.
What if my cleaning falls on a Holiday?
The holiday’s we do not work are Thanksgiving, Christmas, and New Years. We typically work on all other holidays. If your schedule falls on one of these days, we will contact you about a month before the cleaning to ask which day you would prefer instead.
Do I need water and electricity for you to clean?
Yes! We cannot clean without hot water and electricity. If we arrive and there is no hot water or electricity, we will clean what we can until we run out of things to clean. During this time, we will be asking the client to work on restoring the utilities so we can properly finish cleaning the home.
How do I pay for this service?
You are more than welcome to leave cash or check on the kitchen counter. All customers are required to put a card on file. If no cash or check is left, your card will be ran. We take Visa, Discover, or Mastercard only!
What are your working hours?
Normal business hours are Monday to Friday 8 am to 5 pm. There are some teams that will work later into the evening and Saturday’s. Weekend and evening hours are not guaranteed, and we will be unable to give you an estimated time of arrival. Remember in scheduling a cleaning after business hours or on the weekend, you will not have any communication with our office staff.
What is the time of arrival?
We can not guarantee any times of arrival. We will be happy to make note if you have a preference for morning or afternoon, and the day before your scheduled visit, when we give a reminder call, we can give you a rough estimated time of arrival. The maids will call or text you when they head towards your home.
Do you guarantee your cleaning?
We guarantee our work 100% or your money back. When you get a quote, that is what it is, a quote. There are times that we will need additional time to finish the cleaning, and if you do not approve this requests, we will only guarantee our work on the rooms which were cleaned. You must let our office staff know within 48 hours for this guarantee to be valid, and must allow us the opportunity for our quality control expert to come out and look at the areas of concern and document them with pictures. When scheduling to return to the home to fix anything, we must be allowed in within one or two days after. We can not extend it out for a week out, because at this time, the team who cleaned will not be able to properly tell what was missed and what wasn't.
Do you offer gift certificates?
We offer gift certificates for all of our services. Call, text, or email our office for more information.
Is tipping required?
Tipping is not expected but is a nice gesture. Tipping is done so at the clients discretion. You can add the tip to your check, leave cash, or call our office to put the tipping amount on your card which is on file.
What if something gets broken when the maids are in the home?
In the unfortunate event that a breakage occurs, we will promptly make every effort to have the item repaired or replaced. All Maid OK employees are fully insured to guarantee the safety of your possessions.
Can I ask the maid to work for me on the side?
No, our maids sign a three year contract. They cannot solicit or clean for a customer that Maid OK cleans for.
What should I do about my alarm system the day of the cleaning?
When the maids call on the way, you may give them the code to your alarm system. We are not responsible for alarm systems that are set and Maid OK is not given a code. We would prefer you to call the office to give codes and we put them in private notes so the maids do not have access to them once your home is cleaned.
Are you bonded and insured?
Yes we are. If you need a copy of them, please contact our office.
Don't see your question here? Feel free to contact us today!